Questions To Ask When Hiring a Professional Moving Company

Published on August 11th, 2014


When hiring a professional moving company, there are a few basic questions you should ask. By asking these questions, you’ll have a better understanding of whether or not the company will meet your needs. Each and every moving situation is unique, which is why it’s important for individuals and families to selectively choose the right company for the job.

Do You Hire Subcontractors?

It’s not uncommon for moving companies to outsource some (or all) of their work to subcontractors. So even if you call and hire a specific moving company, it doesn’t necessarily mean they will handle your belongings. It’s important to note, however, that the parent/brokering company is not responsible for lost or damaged items; the subcontractor holds this responsibility.

How Much Do You Charge?

Ask the company for a quote/estimate for your move. Moving companies handle rates in different ways, some of which base their price on weight and distance, whereas others charge by the hour. If a company offers you an attractive rate, request an estimate copy in writing. A professional estimate will include all charges as well as a date.

Are There Any Additional Charges?

Find out if there are any additional charges or fees the moving company may tack on to your final bill. These may include traveling up and down flights of stairs, parking in the street, gas, exceptionally large or awkward items (e.g. grand piano), use of special equipment, etc.

What Insurance Do You Offer?

You’ll probably find that most professional moving companies offer a variety of different insurance types. Typically, insurance is based on weight, such as standard coverage for $0.60 cents per pound. This may or may not be enough to cover the costs of damage, however, so evaluate the weight and value of your belongings to determine whether or not you need additional coverage. Even if you don’t use it, having the added layer of insurance will give you the peace of mind knowing your belongings are financially covered in the event of damage.

Who’s Responsible For Broken or Missing Items?

Moving companies are typically liable for items damaged in transit, but customers should always check the company’s policy before hiring them. The only exceptions when a moving company is not liable for damaged items is when the damage was caused by an act of god, an act of omission by the shipper, an act of the public enemy, an act of the public authority, or inherit vice.

Our team of moving professionals are here to help. We specialize in making your move as stress-free as possible and we would love to help with your next move.  Get a free online moving quote today.

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